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My Services

Every business is different. Here's how I can support yours.

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Customer Support VA

Your customers get fast, professional responses across every channel—even when you're not around.

  • Email support—inquiries, complaints, order issues, refund requests, and follow-ups

  • Live chat management

  • Social media inbox—Facebook, Instagram, TikTok, and X (Twitter) DMs and comments

  • SMS support management

  • Canned responses and macros library—written and maintained for your brand voice

  • FAQ and Help Center article writing based on recurring ticket patterns

  • Escalation protocol—clear documentation for what gets bumped, to whom, and how

  • Weekly or bi-weekly report: ticket volume, top issues, response times, and repeat inquiry trends
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Starting from $350/month · Retainer-based · Custom scope available

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General Admin VA

The everyday tasks are eating your time—handled, organized, and off your plate.

  • Email inbox triage—sorting, flagging priority messages, drafting replies from bullet points

  • Calendar management—scheduling meetings, setting reminders, and avoiding conflicts

  • Data entry and spreadsheet organization (Google Sheets, Excel)

  • File and folder management (Google Drive, Dropbox)

  • Document drafting, formatting, and proofreading

  • Research tasks—competitor research, product research, article summaries, and reports

  • Meeting notes and transcription

  • Light project task tracking and follow-ups (Trello, Notion, Asana, ClickUp)
     

Starting from $200/month · Retainer-based · Custom scope available

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Creative Assistant (Part-Time/Add-On)

Consistent, on-brand visuals and content assets—without the agency price tag.

  • Monthly social media graphics—feed posts, story templates, quote cards, and announcement graphics (12–20 per month)

  • Brand Starter Kit—Canva logo, color palette, font pairing, 5 reusable post templates, and a 1-page brand guide

  • Presentation and media kit design

  • Podcast cover art and episode announcement graphics

  • LinkedIn content graphics and carousel posts

  • Community comment moderation—flagging spam, inappropriate content, and brand-damaging replies

  • Weekly sentiment summary—positive vs. negative comment trend report

  • Content ideation support—suggestions and mood board references before design execution
     

Starting from $80 one-time (Brand Kit) · $100/month (Graphics Pack) · Add-on from $60/month

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Podcast VA

Behind-the-scenes support so your podcast runs smoothly and your content works harder for you.

  • Guest research and personalised outreach email drafting for host approval

  • Show notes writing—structured episode summaries with timestamps and key takeaways

  • Episode transcription—AI-assisted with light editing for readability

  • Content repurposing—identifying quotable moments and clip timestamps for Reels or TikTok

  • Podcast cover art and episode announcement graphics (Canva)

  • Social media scheduling—posting episode announcements via Buffer or Meta Business Suite
     

Starting from $150/month (intro rate) · First engagement at reduced rate while building case study

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Limited Pro Bono Spots—In Exchange for a Testimonial

I'm currently offering a small number of free or reduced-rate engagements for select businesses in exchange for an honest written testimonial. This is ideal if you're a new founder, a solo operator, or a small business that needs support but isn't ready for a full retainer.

​What's available pro bono:
 

  • One month of Basic Customer Support VA (up to 2 channels, ~30 tickets/day)

  • One month of Basic Admin VA (~10 hrs/week of inbox, calendar, and research tasks)

  • One Brand Starter Kit (Canva logo, color palette, font pairing, 5 templates, brand guide)

  • One Podcast VA trial (2 episode show notes + transcription + one graphic)

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Conditions: 
 

  • Limited to 1–2 clients at a time

  • Requires a brief intro call to confirm fit

  • Testimonial to be provided within 2 weeks of service completion

  • Pro bono does not include rush turnarounds or scope outside the agreed deliverables

Interested in a pro bono spot?

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How It Works

Step 1 — Book a Free Call (30 minutes, no pressure)
We talk through your current workload, goals, and which service fits best.


Step 2 — I Send a Custom Proposal
You get a clear scope, timeline, and rate—no surprises.


Step 3 — We Get to Work
Onboarding is simple. I integrate into your existing tools and start delivering within the first week.

Not Sure Where to Start?

Every client's situation is different—and that's exactly why I offer a free 30-minute call. We'll talk through what's taking up your time, which service fits your business, and what working together would actually look like.

Ready when you are.

© 2026 by Ruffa Mae Bautista

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